Service-guarantees

• Examinations will be conducted on the date and time set by the institution and candidate. Adelaide Invigilators will make every possible effort to ensure this occurs
• Examination papers and related items such as answer booklets are provided by the institution in advance of the examination date and stored securely.

Examination packages will be opened upon receipt to check for:

• the correct exam(s);
• blank exam writing booklets and 1 spare (if needed);
• exam regulations (if needed);
• instructions for invigilator (if needed);
• prepaid addressed envelope or courier satchel to return the exam; and
• any other items customarily supplied with exams such as case studies, matrixes, logs, standards etc.
• Any and all material, whether used or unused, will be returned to the faculty/institution contact listed in the exam package.
• All examinations will be conducted in an environment that is suitable for exams, with minimal distractions, quiet, well ventilated, adequately lit with clocks and warning signs to aid candidates in monitoring their time allocation.
• Invigilators will provide the usual “housekeeping” information such as emergency evacuation procedures, disability accessible bathrooms, exam rules etc, before commencement of the examination.
• Candidates will receive an email two working days before the exam with instructions and directions, including a map link of the exam location.
• All contact will be through a single contact number and email address, provided to both the institution and the candidate.

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